If so, select either the "Call me" or "Text me" option. You may be prompted to verify ownership of your phone number.Now click the gear icon next to your phone number, and select "Reactivate Duo Mobile".Your phone will ring, and a robo-human will ask you to push any number on your phone. At the "My Settings & Devices" prompt, select "Call Me".Instead of clicking any of the green buttons, click "Settings" in the top right of the Duo prompt, then select "My Settings & Devices".Note: You can force a Duo prompt by using a private window in Firefox (File -> New Private Window) or an incognito window in Chrome (File -> New Incognito Window). but when you get to the Duo prompt, do not click "Send Me a Push", "Call Me", or "Enter a Passcode". On a different device (not your replacement phone), visit a website such as IRIS that requires two-step authentication.Download the "Duo Mobile" app to your replacement phone from your device's App Store. The process is different than a regular two-step authentication if you go on auto-pilot at the login screen you might miss an important step! This assumes you had a different phone (with the same phone number) previously enrolled in Duo. The video below shows a step-by-step demonstration of enrolling a replacement phone, adding an additional device, and removing a device from Duo.įollow the steps below to activate a replacement phone in Duo.
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